Delivery

We offer Royal Mail 1st and 2nd class tracked UK SHIPPING service for our postage. 

Returns Policy -  Faulty Goods

 All goods purchased from EFFN must be returned from 14 days of receipt of delivery to be eligible for a refund, exchange, or replacement. Before sending the parcel back to us, please ensure that you request a return via email, to info@effinhair.com. 

We are sorry but we are unable to replace or refund a faulty item until the original is returned to EFFN. 

Returns Policy - Cancellation of Order 

You must take care of our goods whilst they are in your possession. Any item to be returned must be returned in its original shipped condition and original undamaged packaging. Please note all hair must be returned still attached to the original card. If you have removed it from the card we are unable to re-sell the item as new.

You or your carrier are responsible for any returned goods until they reach our warehouse. Cost and risk of return will be at your expense and we strongly recommend that you get proof of postage or use Royal Mail's "Recorded Signed" service. You may like to opt for Royal Mail's "Special Delivery" service if a valuable item.

For exchanged items, you may be asked for a nominal fee as a contribution towards any additional postage of shipping, depending on which shipping method you require.

We try to make refunds within one week of receipt back to us, though promise to make all refunds within 14 calendar days from receipt of goods to our warehouse. Please note that we will not be held liable for any interest payment that you may incur because any refund was made outside of your credit/debit card timescales.

Any returned goods that we receive which are outside of this Returns Policy will be defined as "In Dispute". Such In Dispute items will not be refunded or exchanged. A reason for this decision will be provided. We are happy to re-ship such In Dispute items back to you, otherwise they will be destroyed within 91 calendar days from their receipt back to us.

We are sorry but we are unable to replace or exchange an item until the original parcel is returned to EFFN. If you need an item in a hurry, we suggest you place a second order for the new item and send the original back at a later date.

Love

EFFN